Payment of the full amount owing on a booking is required at the time that the booking is made. A booking with no payment will have a status of "tentative" until full payment is received and placement in the program is not confirmed until such time. Payment is to be received within 7 days of booking.
If a booking is cancelled 7 days or more prior to the start date, the client will be entitled to a refund. A cancellation fee of 20% of the total fee (including GST) is to be charged. A written request for a refund must be received from the client. Refunds will be paid at the completion of the program. No refund is made for partial attendance.
If a booking is cancelled within 7 days of the start date, the client will not be entitled to a refund, ie a cancellation fee of 100% of the total fee (including GST) is to be charged.