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Public participation and feedback

Public participation

The Office of Sport works closely with stakeholders and the wider community to continually improve services and achieve better outcomes for our customers.

Stakeholder and community engagement is all about establishing and maintaining a connection with our communities. We work hard at improving stakeholder relationships by maintaining a general presence within the community, and by initiating and encouraging open dialogue between the Office of Sport, the wider community and other stakeholder groups.

Channels of engagement

  • Office of Sport website
  • Social Media (Twitter, Facebook and Linkedin)
  • Surveys
  • NSW Have your say - lists current community consultations taking place throughout New South Wales
  • Data NSW - brings together a list of NSW Government datasets available in one searchable website.
  • OpenGov NSW – This is where you will find information published by NSW Government agencies, including Annual Reports and open access information released under the Government Information (Public Access) Act 2009 (GIPA Act).

Feedback and Complaints Handling

The Office of Sport has introduced Feedback Assist as an additional avenue for customers to lodge their Feedback.

Customers can use Feedback Assist to provide a compliment, complaint or suggestion through the widget located on the right-hand side of our home and contact us website pages. The widget consists of a happy face, a sad face and a lightbulb. By clicking the relevant icon customers can submit feedback and it will be sent to the right team for action.

Feedback assist widget

Once feedback has been submitted an automatically generated reference number will be issued. Customers have the option to provide contact details if they wish to nominate to receive a response.

All complaints will be acknowledged within five working days.

Complaints are handled in line with the Office of Sport’s Complaints Handling Policy.